At Ojase, we want our customers to have a clear and convenient shopping experience. This policy explains how order cancellations, returns, replacements, and refunds are handled for purchases made through our website.
Please read the product description and ingredients carefully before placing an order.
1. Order Cancellation
Customers who wish to cancel an order should contact Ojase as soon as possible at info@ojase.in and provide their order number.
- Before dispatch: Cancellation requests may be accepted if the order has not yet been dispatched.
- After dispatch: Cancellation may not be possible once the shipment has been handed over to the courier. Please contact us for assistance.
- Orders already delivered: Return or refund requests will be considered under the conditions below and applicable law.
If Ojase cancels an order, any amount paid will be refunded as required by applicable law.
2. Return Eligibility
For hygiene, safety, and product-integrity reasons, returns of skincare and personal-care products may be restricted where permitted by law, particularly after opening or use.
However, please contact us if you receive:
- A damaged product or damaged packaging affecting product integrity.
- An incorrect product.
- A missing item from your order.
- A product that appears defective, contaminated, or materially different from its description.
Eligible requests will be reviewed individually, subject to applicable law and consumer rights.
3. Reporting a Damaged, Incorrect, or Defective Product
Please contact us within 48 hours of delivery to help us investigate the issue promptly.
Include the following details:
- Order number.
- Description of the issue.
- Clear photographs or an unboxing video, if available.
- Photographs of the outer shipping package and product label, where relevant.
Please retain the product and packaging until we respond.
The 48-hour reporting period is a request to facilitate investigation, not a waiver of any statutory rights or remedies available under applicable law.
4. Refund Eligibility
A refund may be considered where:
- An eligible order is cancelled before dispatch.
- Ojase confirms that an incorrect, damaged, or defective product was supplied.
- A paid order cannot be fulfilled.
- A refund is otherwise required under applicable law.
Refunds will be processed using the original payment method wherever practicable, unless another method is agreed upon or required by law.
5. Refund Processing Time
Once a refund is approved, Ojase will generally initiate processing within 5–7 business days.
The time taken for the amount to appear in your account may depend on your bank, card issuer, or payment provider.
If the refund has not arrived after the expected processing period, please contact us with your order number and refund reference, if available.
6. Replacement or Resolution
Depending on the circumstances, product availability, and applicable law, Ojase may offer a replacement, refund, or another appropriate resolution for a verified issue.
We will communicate the proposed resolution to the customer.
7. Return Shipping Costs
If a return or replacement is approved because the product was incorrect, damaged, or defective, Ojase will communicate the return or collection arrangements and applicable shipping costs.
For any other permitted return, shipping costs and conditions will be communicated before the return is arranged.
8. Non-Returnable Circumstances
Subject to applicable law, a return may not be accepted solely because:
- The customer changes their mind after dispatch or delivery.
- The product has been opened or used and is not eligible for return on hygiene or safety grounds.
- The customer did not follow the product’s stated storage or usage instructions.
These restrictions do not apply where a return, refund, replacement, or other remedy is required by law, including for defective, misrepresented, or incorrectly supplied goods.
9. Incorrect Delivery Information and Failed Delivery
Customers are responsible for providing accurate delivery details.
If a shipment is returned because of an incorrect address, repeated failed delivery attempts, or non-availability of the recipient, please contact us. Any redelivery, cancellation, or refund will be assessed based on the circumstances and applicable law.
No deduction will be made where prohibited by law.
10. How to Request a Cancellation, Return, or Refund
Please contact our customer support team with your order details.
Brand: Ojase
Email: info@ojase.in
Phone: 9503729935
Business Address: Ahilyanagar, Maharashtra – 414001, India
Please use the subject line “Cancellation Request,” “Return Request,” or “Refund Request” as applicable.
11. Policy Updates
Ojase may update this policy from time to time. Any changes will be published on this page with an updated effective date, subject to applicable law.
12. Consumer Rights
Nothing in this policy is intended to limit rights available to customers under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or other applicable Indian laws.